Privacy Policy

Index of contents

• What information do you actually collect from me?
• Why do you need this information?
• Is my financial information safe with you?
• Will you share or sell my data?
• How can I control my information?

We know that privacy policies can be confusing. That’s why we’ve created this easy-to-read Q&A to explain exactly how we protect your information at 1win Bangladesh. Our goal is to be completely transparent because your trust is everything to us.

What information do you actually collect from me?

When you join 1win, we ask for information to create and secure your account. This includes your name, date of birth, and contact details (email/phone). To keep things fair and legal, we also need to verify your identity, which might involve asking for a copy of your NID card. When you deposit or withdraw using methods like bKash or Nagad, we record the transaction details to manage your account balance. We also automatically collect some technical data, like your IP address and device type, to keep our site running smoothly and securely.

Why do you need this information?

Think of it in four main ways:

• To run your account: We need your details to know it's really you, to process your bets, and to make sure your winnings go to the right place.
• To keep everyone safe: Verifying identities helps us prevent fraud, stop underage gaming, and comply with Bangladeshi laws. It’s a crucial step to maintain a safe gaming environment for all our players.
• To help you when you need it: If you contact our support team, we use your information to quickly find your account and solve your issue.
• To make your experience better: By understanding how players use our site, we can fix bugs, add new games you’ll love, and create more exciting promotions.

Is my financial information safe with you?

Absolutely. This is one of our highest priorities. All connections to our site are protected by SSL encryption—the same technology used by banks. We never store your full credit card number. For local payment methods like bKash and Nagad, we work with trusted payment gateways to ensure every transaction is encrypted and secure. Your financial safety is guaranteed.

Will you share or sell my data?

Never. We will not sell your personal information to third-party marketers. We only share data when it's absolutely necessary to run our service. For example, we share transaction data with payment processors to complete your deposits, or with specialized services to verify your identity documents. We may also be required to share information with official authorities if mandated by law.

How can I control my information?

You are in control. You have the right to see the data we hold about you and to correct any inaccuracies. If you want to stop receiving promotional emails, you can unsubscribe with a single click. For any questions or requests regarding your data, our 24/7 customer support team is always ready to help. Your privacy is your right, and we’re here to protect it.